From the new landmark research study recently released from Six Disciplines, and detailed in this 30-page research paper, "7 Key Findings About What Employees Say Drives Performance and Engagement", survey results find that the #4 key finding about employee engagement is that senior management underestimates the need for management practices across the organization.
Every Organization has a ‘Management System'
Your "management system" is the combination of how decisions are made, how responsibilities are defined and delegated, and it includes the written or unwritten rules about how progress is reported, problems are addressed, people are trained, coached, and evaluated. It is the way meetings are run, problems are solved, opportunities are prioritized, and how people are recognized. There is very little about an organization that is not somehow touched by its management system. It is mostly people and how they work together. The question is not whether you HAVE a management system. The question is whether it is EFFECTIVE.
The bottom line about management systems is that people need clarity and understanding of strategy/purpose to do their work well, and they become demotivated when they don’t have what they need.
Our research found that senior leaders depend less on a ‘system’ to understand direction/purpose compared to other leadership roles within an organization. Most significant is that senior leaders may underestimate the need for management practices that are needed by others.